Case Study
Dématérialisation du processus source-to-contract Marjane Group
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Efficient ticket management is crucial for delivering quality customer service. This module allows you to centralize all support requests, track their progress in real-time, and ensure quick resolution of issues.
- Request Centralization: Gather all support requests in one place for simplified management.
- Real-Time Tracking: Track the status of each ticket in real-time, from opening to closure.
- Ticket Prioritization: Categorize requests by urgency to ensure prompt handling of critical cases.
- Intervention History: Access a complete history of interventions for each client to deliver more personalized service.
✓ Improved Responsiveness: Respond faster to customer requests with centralized and organized management.
✓ Customer Satisfaction: Increase customer satisfaction by ensuring rapid and efficient issue resolution.
✓ Support Efficiency: Optimize your customer support operations by automating ticket prioritization and tracking.
✓ Traceability: Track and document every interaction for better incident management.
Enhance customer satisfaction with our ticket management solution. Contact us for more information
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Lafarge Holcim gagne en efficience, en performance et en agilité grâce à la digitalisation de ses achats avec SEMS
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Accompagnement de Marjane Holding pour la gestion des réclamations fournisseurs
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