Case Study
Dématérialisation du processus source-to-contract Marjane Group
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After-sales service (SAV) management is a key element in customer retention. This module allows you to centralize all SAV requests, track their progress, and ensure personalized follow-up for each client.
- SAV Request Tracking: Complete management of after-sales requests, from receipt to resolution.
- Intervention History: Access a detailed history of interventions for each product and customer.
- Return Management: Track and manage product returns to ensure complete traceability.
- Satisfaction Follow-Up: Automatic satisfaction surveys to measure the effectiveness of your after-sales service.
✓ Customer Loyalty: Strengthen customer loyalty by providing high-quality after-sales service.
✓ SAV Efficiency: Improve the management of after-sales service by automating request tracking and management.
✓ Total Traceability: Ensure complete traceability of products and interventions for more transparent management.
✓ Continuous Improvement: Use customer feedback to continuously improve the quality of your after-sales service.
Provide high-quality after-sales service with our CRM. Contact us now.
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Accompagnement de Marjane Holding pour la gestion des réclamations fournisseurs
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