Marjane Holding digitizes supplier complaint management
Marjane is a leading Moroccan modern retail group. Marjane Holding operates in 28 cities across the Kingdom with 102 points of sale. Founded in 1990, Marjane became Morocco's largest general retail company by the late 1990s, overtaking the other Moroccan giant Aswak Assalam.
For several years, Marjane has been embedding digital transformation across its activities. It is accelerating its digitization with the ambition of becoming the leading, forward-thinking player in omnichannel retail in the Kingdom.
What were Marjane Holding's challenges?
To ensure excellent handling and to optimize the process and the relationship with its suppliers, Marjane Holding set out to improve its supplier complaint management process with SEMS. The link between supplier satisfaction and financial results no longer needs to be proven. Adopting an integrated complaint management system provides instant access to all traceability data for investigating complaints...
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