Case Study
Dématérialisation du processus source-to-contract Marjane Group
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Post-call processing with generative AI transforms contact center management by automating conversation summaries, identifying actions to be taken and offering recommendations for future interactions.
This solution optimizes operational efficiency and improves customer satisfaction.
- Automatic Call Summary: Automatic generation of clear, concise summaries of customer conversations.
- Identification of Next Actions: Detection of actions to be taken from discussions for effective follow-up.
- Personalized Recommendations: Suggested improvements for future interactions based on call analysis.
- Archiving and Searching: Organized storage of summaries for easy consultation and subsequent analysis.
✓ Time savings: Reduction in the time needed to document and process customer calls.
✓ Improved Customer Satisfaction: Quick and efficient follow-up of customer requests thanks to automated management.
✓ Accurate follow-up: Precise identification of actions to be taken for each customer interaction.
✓ Resource optimization: Free up teams to focus on higher value-added tasks.
Improve customer interaction management with our post-call processing solution.
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